Events
WSTA Annual Conference!
Come Join Us in Las Vegas at WSTA’s Supervisor and Agent Conference. Come to learn, Stay to teach!
Day One
Basic Training: Training the Agent
This section will be about training agents to have empathy, accuracy, a general understanding of the importance of their job, their tone while on the lines and, we are here to help.
Basic Training: Training the Trainer
During this section, we will be discussing the importance of the trainer and what they need to be aware of. This includes, it all starts with them. Having the spidey sense of when something is not right about a trainee. Also we will be going over the importance of: Getting along with your trainee, what to emphasize on when training and when to know to go to your supervisors for issues.
Basic Training: Supervisor tips on having a productive crew
Communication is the theme here. We cannot all be at the office 100% of the time. What happens when we are not here still affects us.
Day Two
Basic Outline Of a Call: The Good, The Bad, The Ugly
Here we will be discussing tunnel vision. Tunnel vision of the caller, the agent, the supervisors and management
What they aren’t teaching in school.
Golden Rule… Treat others as you would like to be treated. What about the callers?
Distracted Agents
“It’s all about me”
“I want it, so I should get it”
- Dates: Wednesday, July 26th – Thursday, July 27th.
- Hotel: Golden Nugget
- Group Code: GSWST23
We are back in Las Vegas!
