WSTA is an association that focuses on education. In today’s world it is difficult enough to find people to work. Finding good people is next to impossible.

By focusing on the employee training, WSTA has been able to give peace of mind to their members. This training gives each member’s employees the ability to advance on topics such as tone, dealing with difficult callers, helping problematic clients, holiday survival as well as the importance of what they do.

65 Years Of Experience

The last 65 years has seen smaller associations fold into what WSTA is today.

Services

Educational

WSTA’s focus is assisting employees with a better concept of customer service. We do this by educational webinars and resources.

Conferences

WSTA’s conferences are geared towards assisting owners. We focus our discussions on recruiting, retaining and educating staffing. We also exchange ideas on running your own company in these trying times. We cover the difficulties and overcoming them.

Webinars

Here you will find information on our annual supervisor conference and employee webinars. Find out how WSTA can help train and retain your employees.

Come to learn, stay to teach!

WSTA is here to help teach those dealing with customer service, whether on telephone lines or in person. Our motto, ‘Come to learn, Stay to teach’ has been the giving philosophy of WSTA.

Times are different from the past. There are fewer answering services. Fewer abilities to share experiences, keep up on technology and teach or learn new ways of thinking. At WSTA we are here to help your staff become more informed. We are the association for your employees. Whether you have issues with retention of employees or clients, WSTA is here to help through seminars, communication and sharing of ideas, issues and experiences.

Resources

WSTA is proud to work with these fine companies.

Education