Building voice agents? Meet the people who've taken the 3 a.m. call.
Answering services and call centers have spent decades on escalation, emergencies, HIPAA and the calls that can't go wrong. WSTA puts AI voice builders, founders and entrepreneurs in the same room with them, as full members. Learn what real callers need and meet the services that could become your partners or customers.
You belong here if you run…
- AI voice agent and conversational-AI companies
- IVR and automation builders
- Founders and entrepreneurs entering the answering service and call center market
- Agencies building hybrid human-plus-AI call flows
Why companies like yours join
Honest feedback
Human-first and hybrid operators tell you what works on a live call, and what doesn't.
AI on the agenda
The 2027 Annual Conference has AI sessions throughout, from voice AI in answering services to putting AI to work with human oversight.
A national peer network
Owners, operators and leaders from coast to coast who will take your call, share a playbook, or tell you what didn't work.
Highlighted Members listing
Your company in the Highlighted Members directory with your logo, location and website, plus inquiries WSTA forwards to member companies.
A vote
Each member company names a primary and an alternate voter and helps steer WSTA's direction, programs and board.
Annual Conference
January 27–29, 2027 at The Signature at MGM Grand, Las Vegas. Members register for $459 (non-members $499), with savings for each teammate.
Come to Learn, Stay to Teach.
AI companies join as full members at the same $360 a year per company as every member. First-time AI company members can start at $100 for the first year with a 2-year commitment.
WSTA is also for: Answering services · Call centers · Vendors