A network for call centers of every size.
Inbound and outbound teams, customer care, order taking and overflow, from 10 seats to 1,000. WSTA is where owners and leaders compare notes on staffing, training, technology and AI with people who run centers every day.
You belong here if you run…
- Contact centers, BPOs and customer-care outsourcers
- Healthcare call centers and nurse triage support
- Order-taking and overflow centers
- Supervisors, trainers and team leads
Why companies like yours join
A national peer network
Owners, operators and leaders from coast to coast who will take your call, share a playbook, or tell you what didn't work.
Roundtables
Small-group conversations on pricing, staffing, technology and client service, led by members for members.
Supervisor training
The Caller Chaos® Supervisor Series: hands-on coaching for supervisors, trainers and team leads, at member pricing.
Annual Conference
January 27–29, 2027 at The Signature at MGM Grand, Las Vegas. Members register for $459 (non-members $499), with savings for each teammate.
WSTA Exchange
A fast-paced, facilitated session where members name their biggest challenges and leave with ideas, resources and phone numbers.
A vote
Each member company names a primary and an alternate voter and helps steer WSTA's direction, programs and board.
Come to Learn, Stay to Teach.
Dues are $360 a year per company, less than $1.00 a day, so your whole team benefits. First-time members can start at $100 for the first year with a 2-year commitment.
WSTA is also for: Answering services · AI voice companies · Vendors