The association for answering service owners.
WSTA has brought answering service owners together since 1973. Medical exchanges, after-hours lines, dispatch and specialty services: you're not the only one solving staffing, pricing and AI. Come to Learn, Stay to Teach.
You belong here if you run…
- Telephone answering services (TAS) of every size
- Medical answering services and physician exchanges
- Dispatch, alarm-monitoring and emergency-notification providers
- Legal intake, property management, funeral and hospice lines
- Leaders who are new to the industry and want a head start
Why companies like yours join
A national peer network
Owners, operators and leaders from coast to coast who will take your call, share a playbook, or tell you what didn't work.
WSTA Exchange
A fast-paced, facilitated session where members name their biggest challenges and leave with ideas, resources and phone numbers.
Roundtables
Small-group conversations on pricing, staffing, technology and client service, led by members for members.
Supervisor training
The Caller Chaos® Supervisor Series: hands-on coaching for supervisors, trainers and team leads, at member pricing.
Highlighted Members listing
Your company in the Highlighted Members directory with your logo, location and website, plus inquiries WSTA forwards to member companies.
A vote
Each member company names a primary and an alternate voter and helps steer WSTA's direction, programs and board.
Come to Learn, Stay to Teach.
Dues are $360 a year per company, so your whole team benefits. First-time answering service members can start at $100 for the first year with a 2-year commitment.
WSTA is also for: Call centers · AI voice companies · Vendors